Sales Engineer - Trans Sahara IT & Communications (TSIC)

Trans Sahara IT & Communications (TSIC) is a Libya-based technology systems consultancy & integrator, engaged in procuring, managing, deploying, and supporting enterprise infrastructure and applications. We are committed towards providing the highest quality services and solutions to our clients, and have sales & support offices across the country.
We continually strengthen our existing core competencies, as well as invest in the development of new capabilities to meet new requirements. We invest heavily in our employees, internal processes and business systems so that we can be better prepared to serve our customers’ needs.

Position:                                    Sales Engineer — Trans Sahara Company.
Location:                                   Tripoli.
Reporting to:                             Sales Manager
Working hours:                         Sunday — Thursday 09:00 — | 16:00.
Annual leave:                            30 days / annum.
Probation Period:                      3 months.
Health Insurance:                      Local Health Insurance.
Contract:                                   As per the Libyan law.
Tax & Social security:              As per the Libyan law.

Duties and Responsibilities:

Acquire new customer’s accounts to increase TSIC’s market share.
Build strong and sustainable relationship with key persons within the concerned business organizations.
Prepare various reports surrounding the metrics of the sales department: quarterly sales results, annual forecasts and account status reports.
Collect RFP’s from business organizations.
Prepare proposals (Technical/Financial) based on collected RFP in coordination with concerned divisions/departments (Internet Service/ Network Solutions/Business Solutions/…etc.).
Promote new business services for current customers and new customers.
Respond to customers queries in a timely manner and professional.
Conduct presentations and present TSIC’s business Services/Solution.
Achieve specified monthly / quarterly / annual sales targets set by Manager, Business Sales
Train and coach Junior Account Manager, on selling techniques and TSIC’s Services.
Coordinate the installation of service and business solutions with concerned divisions/departments (Network Solutions/Business Solutions/…etc.).
Perform any other duties related to the job as assigned by the direct manager.
Manage and report daily / weekly sales activities to Corporate Sales Manager in an agreed format
Complete allocated tenders in a timely manner including the compilation of all required documentation, etc
Record details of inquiries, comments and complaints.
Make sure customers receive their invoices in a timely manner and manage entire process until collection.
Ensure proper use and regular updates to the ERP / any other tasking system regarding sales team work and activities.
Effectively manage large amounts of incoming calls, messages and comments via email, phone, and Facebook page or other contact channel.
Provide accurate, valid and complete information by using the right methods/tools
Respond promptly to customer inquiries and handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Ability to multi-task, priorities, and manage time effectively
Proficiency with Microsoft Outlook, Power Point, Excel and Word report and presentations

Job Skills & Qualifications Required:

A bachelor’s degree is typically required to become a sales engineer.
A solid technical background
Sound judgement and good business sense
Team working ability
The ability to build relationships with clients quickly
Independence
Increasingly, foreign language skills are in demand
A full driving license

Culture Building (Agile):

Collaborative cross-functional teams, with all the skills they need to get the job done.
commitment to transparency, openness, giving and receiving feedback, continuous improvement
Support the company in implementing the agile structure.
Respect each other; believe and demonstrate that each member of the team adds value to the work;
Find and implement the simplest solution that is easy to develop, maintain and most importantly change when required; and
Keep a focus on Agile values by placing them core of everything so better working practices can develop.

WORKING HOURS AND PLACE OF WORK
• The Employee shall adhere to the working hours applicable in the Company, and shall devote all the time necessary for the proper performance of assigned duties.
• From the time the Employee takes up the assigned duties in accordance with this Contract, the place of work shall be at Tripoli & Benghazi Libya.
• However, it is agreed that for reasons relating to the organization and the efficient operation of the Company, the Employee may be called upon to change the place of work at the request of the Company.
• The Employee will be informed of any such decision at least one month in advance.
• The Employee may be called upon to travel outside Libya from time to time, in the fulfilment of assigned duties.
• The Employee may be called upon to travel within Libya and abroad for the requirements of the Employee’s work.
Contacts:
Please send us your CV to the following E-Mail;
HR@Transahara.com

لتقدم للوظيفة أنتهت صلاحية الاعلان